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Order Status
Has my order shipped?
  Please click the "My Account / Order Status" link at the top right hand side of the site to check your order status.We update your account with shipping information and tracking number once it has shipped.
How do I change quantities or cancel an item in my order?
  Simply click the "My Account / Order Status" link at the top right hand side of the site to view orders you have placed. Then click the "Change quantities / Cancel orders" link to find and edit your order.  Please note that once an order has begun processing or has shipped, the order is no longer editable. If you have a pressing question or concern, please call us toll free at 877-397-2844.
How do I track my order?
  Click the "My Account / Order Status" link at the top right hand side of our site to track your order.
My order hasn't arrived.
  Please click the "My Account / Order Status" link at the top right hand side of the site to see your order status. Be sure that all of the items in your order have already shipped .  If you order displays your Package Tracking Numbers,please  check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered" and you don't have your package(s), please call us toll free at 877-397-2844.
An item is missing from my shipment.
  Click the "My Account / Order Status" link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please call us toll free at 877-397-2844.
My product is missing parts.
  Click the "My Account / Order Status" link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please call us toll free at 877-397-2844.
When will my backorder arrive?
  We make every effort to make sure your order ships complete. In the unlikely event you receive an incomplete order with a backordered item, rest assured we will ship it ASAP. If you'd like to know when we expect to ship your backordered item, please call us toll free at 877-397-2844.